Refund policy

At Elobama, we take great care to ensure that every order reaches our customers in excellent condition. We understand, however, that unexpected situations may occasionally occur during shipping or fulfillment.

If your order arrives damaged, contains an incorrect item, or does not arrive, please contact our customer care team as soon as possible. We will review the situation and work with you to find an appropriate solution.

Please review the policy below for information regarding returns, refunds, damaged products, cancellations, and other order-related issues.

RETURNS

Products That Cannot Be Returned

Due to health, hygiene, safety, and product-quality considerations, certain products are not eligible for return. These generally include:

  • Food and other perishable products

  • Chocolates, baklava, Turkish delight, dried fruits, nuts, and similar food products

  • Opened or used food products

  • Personal care, cosmetic, and hygiene products

  • Customized or personalized products

  • Products made or prepared specifically for an order

  • Gift cards

  • Final Sale or clearance items

  • Hazardous, flammable, or restricted products

Eligibility may vary depending on the product, destination country, and circumstances of the order.

Return Period

For eligible non-perishable products, return requests must generally be submitted within 30 days of delivery.

Returns are reviewed individually and must be approved by Elobama before the product is shipped back.

To qualify for a return, the product must be unused, unworn, in the same condition in which it was delivered, and returned in its original packaging with any applicable tags. Proof of purchase or the relevant order number is also required.

To request a return, contact our Customer Care team at info@elobama.com or via WhatsApp/Phone: +90 536 424 13 52.

Please do not send a product back without first receiving return authorization and instructions from Elobama. Unauthorized returns may not be accepted or refunded.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your package shortly after delivery.

If an item arrives damaged, defective, spoiled, or different from the product you ordered, contact us promptly and provide your order number, a description of the issue, clear photographs of the product, and photographs of the packaging and shipping label when relevant.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

Please retain the product and its original packaging until your claim has been reviewed.

PERISHABLE AND FOOD PRODUCTS

Because of their nature, food and other perishable products cannot normally be returned after delivery.

If a perishable product such as baklava, chocolate, Turkish delight, nuts, dried fruit, or another food item arrives damaged or spoiled as a result of shipping, please contact us within 48 hours of delivery.

Photographic evidence of both the affected product and its packaging may be required. Claims submitted after this period may not be eligible for a refund or replacement.

MISSING OR LOST ORDERS

If your shipment has not arrived, please first review your tracking information.

Some orders may be fulfilled in more than one package depending on product availability, warehouse location, or shipping requirements. As a result, different products from the same order may arrive separately.

If a shipping carrier confirms that a package has been lost in transit, please contact Elobama so that we can review the shipment and determine the appropriate resolution.

Depending on the circumstances, this may include a replacement shipment or refund.

DELIVERY DELAYS

International shipments may occasionally experience delays due to customs procedures, carrier operations, weather conditions, local delivery conditions, inspections, or other circumstances outside our direct control.

A shipment being delayed does not automatically mean that it has been lost.

If a shipment significantly exceeds its expected delivery timeframe, please contact us. We may initiate an investigation with the shipping carrier before determining whether a replacement or refund is appropriate.

ORDER CANCELLATIONS

Orders may be canceled for a full refund when the cancellation request is submitted within 24 hours of placing the order and the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been handed over to the shipping carrier, cancellation may no longer be possible.

REFUNDS

Approved refunds are generally returned to the original payment method used for the order.

Once a refund has been issued by Elobama, please allow approximately 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

In certain situations, store credit or a replacement may be offered as an alternative.

Original shipping charges are generally non-refundable unless the refund results from an error attributable to Elobama or otherwise required by applicable law.

HOW TO REQUEST A REFUND OR REPORT A PROBLEM

To request assistance, contact Elobama Customer Care:

Email: info@elobama.com
WhatsApp / Phone: +90 536 424 13 52

Please provide your order number, a clear explanation of the issue, and photographs or other supporting information when applicable.

Keep the affected products and packaging until the review is complete and follow any instructions provided by our team.

EXCHANGES

We generally do not process direct product exchanges.

If an eligible product needs to be exchanged, the original product should first be returned and approved for a refund. A new order can then be placed for the desired product.

For damaged or incorrect products, please contact us before placing another order, as a replacement may be available depending on the circumstances.

JEWELRY RETURNS

Eligible jewelry products may be returned within 30 days of the original delivery date.

Returned jewelry must be unworn, unused, undamaged, in its original condition, and returned with its original packaging, boxes, pouches, tags, and certificates of authenticity where applicable.

Jewelry marked as Final Sale is not eligible for return unless required by applicable law.

If jewelry arrives damaged or defective, please contact Elobama within 48 hours of delivery and provide clear photographic evidence.

Direct exchanges are generally not available. Customers may return an eligible item according to this policy and place a new order for the preferred item.

RETURN SHIPPING & ISTANBUL WAREHOUSE

Approved returns are centrally processed through our Istanbul, Türkiye warehouse.

Customers must contact Elobama before shipping any return. Once your return request has been reviewed and approved, our Customer Care team will provide the appropriate Istanbul warehouse return address and shipping instructions.

Do not ship a return to our Istanbul warehouse without prior authorization.

For international returns, customers may be responsible for return shipping costs and any applicable duties, taxes, customs charges, or carrier fees unless the return results from an incorrect, damaged, or defective item supplied by Elobama.

WHOLESALE AND B2B ORDERS

Wholesale, bulk, customized, and business-to-business orders may be subject to different return and refund conditions.

Where a separate quotation, invoice, purchase agreement, or contract specifies return or refund terms, those terms may apply to the relevant order.

Custom-manufactured, specially sourced, or bulk products may not be eligible for standard consumer returns.

CONTACT US

For questions regarding returns, refunds, damaged products, missing shipments, or other order-related matters, please contact:

Elobama Customer Care
Email: info@elobama.com
WhatsApp / Phone: +90 536 424 13 52
Returns Facility: Istanbul, Türkiye

Please include your order number whenever possible so that our team can assist you efficiently.

Thank you for choosing Elobama.